Private Services

Personal Training | Private Swim Lessons | Private Tennis Lessons 

Cancellation Policy

All clients must contact their trainer/instructor directly at least 24 hours prior to the scheduled training session in order to reschedule. If no contact is made within 24 hours, the scheduled session will be forfeited without credit or refund and may not be rescheduled.

Weather related cancellations are not updated on the weather hotline. Instructors will contact their clients using the number provided to notify them of lesson cancellation due to weather. Lessons which are cut short due to inclement weather will be made up by extending the time of a later lesson.

Refund Policy

All sessions are non-transferable and non-refundable with the exception of medical concern or restriction. A physician’s note will be required in this instance to obtain a refund. In addition, the refund will reflect a pro-rated amount for sessions not yet used.

Expiration Policy

Private Instruction must be completed during the semester they were purchased. Extensions will only be permitted in the instance of medical concern and/or restriction.

Non-Employee Training or Instruction

Only designated IM-Rec Sports staff are permitted to train or instruct clients that have purchased sessions through the department. Violation of this policy will result in immediate termination of membership for the trainer/instructor and client.

Medical Clearance Policy (Personal Training only)

Medical clearance will be required for clients who meet the national standards set forth by the American College of Sports Medicine (ACSM). The Fitness & Wellness office will provide the necessary form, which must be completed and signed by a physician in order to begin training. Medical clearance must be submitted annually to ensure safety and current records.

Fitness Assessment Policy (Personal Training only) 

Each client will undergo a fitness assessment prior to training. If you would like an additional fitness assessment, one can be purchased individually. Fitness assessments must be conducted annually for all personal training clients to ensure safety and current records.